Frequently Asked Questions
My Account & My Orders
- What is My Account?
- A user account at gkbopticals.com shall allow you to authenticate to our system services and be granted authorization to access them. To log in to an account, you would be typically required to authenticate yourself with a password or other credentials for the purpose of security, logging, and resource management. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
- Is there a way i can view my prescription details entered previously'?
- Yes you can. The system stores your prescription details from your first purchase and saves it in "my account" under "my prescription". If you are logged in to your account on our website, your prescription details will appear pre-filled on the product page.
- What is 'Low Stock Product'?
- A low stock product is the one for which we currently don't have a large stock. However, you can place an order for the product. Due to low stock status, if by any chance, the product is sold out by the time your order is placed, we will either (based on your preference) source the product and send it to you, or refund your entire amount.
- Is it possible to order for a product that is “Out Of Stock”?
- In case the desired product is short, we shall be in touch with you through mails or telephonic calls and keep you updated with the availability.
- If I made a mistake with my order – what shall I do?
- If you make a mistake when placing your order, or if you fill in the wrong delivery address or the wrong lenses then please inform the GKB Opticals customer service team as soon as possible so we can process the order correctly. Just state your name, surname, delivery address and order number, and let us know what details we need to change.
- How do I know if my order has been confirmed?
- Once your unique log id has been registered with us, we shall provide you with time to time updation of your order placed with us.
- How can I track the delivery of my product?
- If you have an account with us, just logging into site will help you to track the status of your order.
- How can I return a product at gkboptical.com? Alternatively, how can I cancel an order at gkboptical.com?
- See Return & Cancellation Policy
- When and how can I check the status of my order?
- We provide automated email advise acknowledging BOTH your order when it is received -AND- your invoice when the order is shipped.
- When will my order be delivered?
- We process orders as quickly as possible. However, shipping time and costs depend on your location.
- When does the 10 day return period begin?
- The period begins when you receive the goods – in other words when you have the order in your hands.
- What is Card Verification Method (CVM)?
- The Card Verification Method, or CVM, consists of a 3 or 4-digit numeric code that is printed at the back of the credit card along with (after) the credit card number, where the card holder signs in his signature on the card. This additional 3 or 4 digit numeric code is not embossed on the card nor available in the magnetic stripe. This additional 3 or 4 digit is code is featured / incorporated on all Master Cards and Visa cards issued worldwide.
- Why CVM?
- The purpose of CVM is to ensure that the person submitting the transaction is in possession of the actual card, since the code cannot be copied from charge slips / receipts or skimmed from the magnetic band. CCAvenue requests your customer to provide this numeric code for your order and submits it with the authorization through the Citibank gateway. The card processor (i.e. Visa or Master Card) will then validate the code supplied with the number on record for the specific card, and return a match/no-match response.
Spectacle Lenses and Frames
- How can I order my prescription eyeglasses at www.gkboptical.com?
- • Buying prescription eyeglasses at www.gkboptical.com is very easy and convenient. For details, see Order Eyeglasses Online.
- Why should I bother to go to the eye doctor when I can simply pick up an inexpensive pair of glasses at any store?
- You need to visit your eye doctor regularly for two reasons:
• Regular eye exams are the only way to catch "silent" diseases in their early stages, when they're more easily treated.
• One-size-fits-all reading glasses do not work well for people who have a different prescription in each eye, or whose eyes are not centered in the lens. - How can I prolong the life of my eyeglasses?
- • If you're buying just one pair of glasses, avoid trendy frames that could go out of style quickly.
• If you're buying glasses for a child whose prescription changes often, ask to have new lenses put in the old frames, rather than buying new frames each time.
• Choose a style with spring hinges, which allow the temples to flex slightly outward without breaking the eyeglasses.
• Ask for scratch-resistant coating.
• Follow your eye care professional's instructions for the proper care of your glasses. Improper care is a primary cause of damage to anti-reflective coating and can cause other problems as well. - Do I get an Unbreakable lens material ?
- GKB Opticals provides you an unbreakable lens called Trilogy. We give lifetime warranty against lens breakage.
- What are Progressive lenses and for whom?
- Progressive lenses are advanced optically and cosmetically. Hence, there is no demarcation line and these also provides clear vision for intermediate – no problem on computers, no need to search for clear vision while climbing up steps. The sophisticated lens available with us is ‘Internal Progressive’ in an innovative technology that provides wider vision than any other Progressive lens.
- What are polarized lenses. Are they available with my power ?
- Polarized lenses eliminate glare from roads, water, sand, grass etc where there is reflection of light. These are 100% UV protective and are good substitute for your normal sunglasses. Yes, these can be made with your power.
- What lenses do you recommend for computer use ?
- Lenses coated with SATIN are good while working on computer. These lenses are easy to clean, comfortable to use and would not collect any dust over the lens.
- Is there any special lens for night driving ?
- Titanium Multi Cote (TMC) on any lens would help in improving your night driving performance. These lenses are with scratch resistance.
- Do my glasses protect my eyes from the sun?
- That depends. Many people have plastic lenses, which do not protect your eyes; in that case you need to have UV coating or protection. Polycarbonate lenses have built-in UV protection. Glass lenses protect your eyes from harmful UVB rays, but not from UVA; some experts think UVA rays might have long-term, damaging effects on your eyes and skin.
- What are the advantages of glass lenses over plastic lenses?
- Plastic lenses are lighter and have 3 x the impact resistance of glass while glass lenses are thinner.
- Will you send me screws/lenses/parts for my glasses?
- We do not send out parts for our glasses. Lenses and frame components need to be sent in for repair to have those parts replaced by our trained repair technicians. Please contact our Customer Service department for additional information and assistance.
- Can I get sunglasses in my prescription ?
- Yes. Sunglasses with prescription are called as Rx Sunlenses.
- What are Titanium frames?
- Titanium frames are the most lightweight, durable —"twice as sturdy as stainless steel"— and corrosion proof. Also, they will not provoke allergies. Titanium eyewear can be produced in a variety of colors for a clean, modern look.
Sunglasses
- How can I order sunglasses online ?
- • Buying sunglasses at www.gkboptical.com is very easy and convenient. For details, see Order Sunglasses Online.
- Why to wear sunglasses?
- Sunglasses eliminate solar ultraviolet radiation (UVR), in particular the more-damaging UVB radiation. UV rays from sunlight can damage the retina and the lens of the eye. Too much exposure is linked to conditions like cataracts and age-related macular degeneration.
As the eye cannot see UVR, good quality sunglasses have an important function in blocking UVR. Wearing cheap sunglasses with no UV filters poses an even greater danger than wearing none at all because the pupils will dilate allowing more harmful rays into the eye. - When to wear sunglasses?
- Outdoors, especially during summer when the level of UVR at noon is about three times as high as that for winter. More importantly, the levels of UVB can be as much as ten times higher.
In open spaces (typically when you are taking part in your sport). In such situations, where there might be little or no shade, you are exposed to direct and scattered radiation from the whole sky. A flat surface like the sea reflects 20% of UVA and UVB, which causes high glare.
Skiing at high altitude. The harmful effects of Solar UVR increase every 1000m and at 2000m can be 30% higher than at sea level. The high reflection of snow increases the problem. - What are sunglasses made of?
- Basically, sunglasses are made from two components: lenses and frames. Frames can be nothing more than thin metal wires that just surround the lenses, or they can be large plastic casings, especially in sport sunglasses and oversized sunglasses. Most frames are basically flat so they can be folded into a pocket; many designer sunglasses come with soft bags or cases for protection. Lenses come in almost every color of the spectrum. Polycarbonate lenses are especially valuable when working in hazardous environments or when included in sport sunglasses, as they are nearly indestructible.
- Should I buy prescription sunglasses?
- Prescription lenses are corrective lens worn in front of the eye to correct vision disorders. Prescription sunglasses are great for those who want to participate in outdoor sports but don't want to wear contacts, as contacts can often become dry and irritate the eye
- Are mirrored lenses better for sunglasses?
- That depends on your attitude. If you want to hide your eyes, mirrored lenses are definitely the way to go. As for reduced glare or UV protection, this eyewear is no different than discount sunglasses with colored lenses.
- What are photochromic lenses?
- Photochromic lenses have a coating which darkens in bright light and becomes clear again in low light; these sunglasses have been around for decades and are very popular.
- How do I know if the sunglasses are in stock?
- We hold all our website stock, so we can get your sunglasses started on their journey to you from the moment you place the order. Our website will show that the sunglasses you want are in stock and ready to be sent. If an item is out of stock you can get an email update to see when it is back on our shelves. It won’t be long.
Contact Lenses
- How can I order contact lenses online?
- • Buying contact lenses at www.gkboptical.com is very easy and convenient. For details, see Order Contact Lens Online.
- Who can wear contact lenses?
- Almost everyone can. Whether you're near sighted or farsighted, old or young, you can probably wear some type of contact lens. Do check with your ophthalmologist though whether contact lenses will be suitable for you.
- Can contact lenses damage my eye?
- If you take proper care of your contacts and follow the instructions of inserting and removing, contact lenses will continue to be a safe and effective option.
- Are contacts hard to take care of?
- The amount of care required depends on the kind of lens it is: Daily disposable contact lenses are meant to be worn once and then discarded hence no maintenance is required. Other disposable lenses need to be cleaned at the end of the day and then soaked in the disinfecting solution until they're to be worn again. These need to be replaced weekly, bi-weekly or monthly depending on the type of lenses. Longer duration contact lenses (6-monthly or yearly disposables) might require weekly enzyming in additional to daily care.
- How much do contact lenses cost?
- The cost of contact lenses varies greatly depending on the type of contact lens it is, the brand and whether these are required for special correction problems like Astigmatism.
- How long does it take for a new contact lens user to get used to the contact lenses?
- The time taken to get used to contact lenses varies from one day to two weeks depending on the person's eye sensitivity and the eye condition that the lenses are trying to correct.
- What are the recommendations to follow when using contact lenses?
- The following are the broad DOs and DON’Ts when using contact lenses:
DO:
- Get your eyes checked regularly.
- Wash and dry your hands prior to handling lenses.
- Clean, rinse and disinfect lenses after use (except daily disposable lenses, which should be discarded daily).
- Air dry lens cases/storage cases and keep dry when not holding lenses.
- Insert lenses before applying makeup.
- Remove lenses before removing makeup.
- Replace lens cases/storage cases every 3 months to prevent contamination build up.
- Have spare lenses and solutions on hand.
- Have an up-to-date pair of glasses available in case you need to remove your lenses.
DON'T:
- Use tap water on lenses.
- Wet lenses with saliva.
- Reuse disinfecting solution - always discard and replace with new solution each time lenses are stored.
- Switch the type of solution you use except on the advice of your Eye Care Practitioner.
- Why do I have to use protein cleaner?
- Contact lenses are exposed to a complex environment whilst on the eye. The tear-film contains a number of different proteins which potentially adhere to the surface of the contact lens. The build-up of protein reduces the wet-ability of the surface of the contact lens which causes a "smeary" or "fogginess" to vision. A protein cleaner, often an enzymatic agent, will help in reducing the potential for protein to adhere to the contact lens surface.
- Can I use eye drops with my contact lenses?
- In general eye drops shouldn't be used with contact lenses because the lens can absorb the eye drop and result in a concentrated buildup of the solution.
- How do I get around dryness with contact lenses?
- Try using an "in-eye" lubricant. There can be some dryness if you work in an air-conditioned environment. If the problem persist consult a professional.
- How can I tell if I've put them in the wrong eye?
- Check the vision of each eye by covering alternate eyes with your hand. If the vision is unclear then try swapping the lenses and then recheck the vision.
- Is my prescription the same for both specs and contact lenses?
- NO. A contact lens prescription is only 100% complete when the details of their fit are included. This means that although the powers may seem similar to your spectacle prescription, the powers alone are not sufficient when specifying a contact lens prescription. Additional parameters like lens type, diameter and base curve must also be included.
- Can my contact lenses get 'lost' behind my eyeball?
- No, this can NEVER happen as the eyeball has a 'safety net' situated underneath both eyelids. This 'safety net' is a membrane called the conjunctiva. The conjunctiva is a continuous membrane enveloping the outer portion of the eyeball as well.
- How do I know when to change my Contact Lens?
- Whenever you feel blur in vision, when you cannot bear the lens for long time, or when you feel dryness with the lenses after some time of wear.
- Can I sleep in Contact Lens? If not, any alternative is available?
- One cannot sleep in CL if a normal CL material is used. There are special lenses available in which you can sleep.
Clinical
- What does the eye exam involve?
- An Eye Exam allows the optometrist to:
• Determine any relevant prescription for your eyes (far or near-sighted, astigmatic, presbyopic)
• Check that the muscles of the eyes work together
• Check your Eye Health and screen for any associated general health problems
• Perform any further testing as deemed necessary like Eye Pressures, Visual Fields, Color Vision or Pupil Dilation. - How long will the eye exam take?
- This should not take longer than 30 minutes assuming no extra tests or contact lens fittings are required. We endeavour to have completed our service to you within an hour.
- How frequently I should go for eye check up?
- Once in a year as a general guideline but, varies in case of children and in case of a person having diabetes or hypertension etc., Our Optometrist would guide you according to the necessity.
- Is Minus power high or Plus power high ?
- Any power either plus or minus is to correct the error. It does matter with the amount, but not with the sign (+ or -).
- What lenses do you recommend for computer use ?
- People who work on computers for long time would encounter a condition called CVS (Computer Vision Syndrome). With proper change in the ambience, adjustment of computer, sitting posture etc. one can work with ease. The use of computer glasses is can protect your eyes. Our Optometrists would counsel on CVS and guide accordingly.
Shopping & Shipping
- Is it necessary to have a GKB account to shop?
- While it is not necessary to have a GKB account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID.
- Does the price on the frame include the lenses?
- The frame price includes your standard prescription lenses (refractive index=1.50) with Satin anti-reflective coating. However, you can always upgrade your lens selection. Ask your optometrist or dispenser to advise on the most suitable lens type for your prescription.
- Are products sold at GKB Opticals authentic?
- At GKB Opticals we take counterfeiting seriously. All of our products are guaranteed to be authentic. All our items are 100% authentic and come directly from the manufacturer or from an authorized wholesaler / dealer. Prior to shipping we inspect each shipment to confirm its authenticity. If you have concerns about the authenticity of any item you have purchased from us, or are considering purchasing; please contact us at cs@gkboptical.com
- How much are the delivery charges?
- We provide free shipping/delivery on all purchases. Please note that shipping charge of Rs. 50 will be charged if the checkout amount for the product you have purchased is <= 500.
- What is the estimated delivery time?
- The estimated time of delivery is based on the products purchased. It may differ from one item to another. For more details, see Shipping & Delivery.
- Does www.gkboptical.com deliver internationally?
- Yes, gkboptical.com deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. A shipping charge of Rs. 1450 has to be paid if the delivery address is outside India.
- How can I cancel or return my order at www.gkboptical.com?
- For details on cancellation and returns, see Cancellation and Returns.
Payments
- How do I make a payment for a GKB purchase?
- GKB offers multiple methods to make payments for your order: Credit Card & Debit Card. All Credit/Debit card details remain confidential and private. For more details, see payments.
- Are products purchased online covered by warranty?
- Based on the product purchased, there is an associated warranty period, ranging upto 3 years. All products with warranty, will be issued with a Warranty Card. Warranty does not cover wear and tear on Frame And/or frame parts. Nor does the Warranty cover worn, scratched and/or prescription lenses. In case of defects, customer should contact our customer service or visit any of the GKB Opticals retail outlets. All products are covered by free insurance coverage against theft and damage during transit. If you receive a package that is open or looks to have been tampered with please do not accept it. Contact us at 1-800-419-9910 or email us at cs@gkboptical.com
- What is Cash-on-Delivery?
- Cash-on-Delivery is a type of payment method where you pay at the time of delivery. For more details, see payments.
Courier
- How are items packaged?
- All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap.
- What should I do if I find my product to be opened or tampered with upon delivery?
- If in case the box in which the item has arrived has extensive visible damage, you are requested to contact our customer support as soon as possible.
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Free Shipping
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1 - 2 Yr(s) Warranty
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Cash On delivery
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EMI Option
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Secure Transaction
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Return Policy
gkboptical.com
Your Eyes
Secure Payments Methods
All major credit and debit cards accepted
Credit Card, Debit Cards, Net Banking, Cash On Delivery, EMI Options
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