Frequently Asked Questions
GKB Opticals genuinely cares for your eyes. Understanding the customers’ needs and in our attempt to cater uninterrupted services to you as far as possible, we have decided to keep few of our stores open. To know about the operational stores located near you, please call or mail us at:
Toll Free No: 1800 419 1990 (8AM - 8PM)
Customer Care No: 9038011362 (9:30AM - 6PM on working days)
Email: support@gkboptical.com or feedback@gkblens.com
In order to find out which ‘GKB Opticals’ store situated near you is open, request you to call or mail us at:
Toll Free No: 1800 419 1990 (8AM - 8PM)
Customer Care No: 9038011362 (9:30AM - 6PM on working days)
Email: support@gkboptical.com or feedback@gkblens.com
Absolutely, yes. For ensuring customers’ convenience, we are certainly accepting delivery of contact lenses under the current scenario. In this regard, request you to contact the concerned store or call us at our Toll Free No: 1800 419 1990 (8AM - 8PM) for further details.
In order to combat the spread of Corona Virus (COVID-19), it becomes our responsibility to strictly observe all relevant rules and regulations pertaining to the ongoing lockdown. Therefore, the current working hours of our stores completely depend on the orders/ directives issued by both the Central and State Governments and also, the applicable local authorities. As of now, the timings mentioned underneath are being followed.
(A) Kolkata: Gariahat, Rajdanga, Rashbehari, Park street (Time: 9:30AM - 2PM)
(B) Jamshedpur: Time: 10AM - 4:30PM
(C) Ranchi: Time: 10AM - 4:30PM
**Please note that the aforesaid timings are subjected to change without prior notice in order to comply with permissions/ restrictions as raised by government bodies from time to time. So you may call us at our Toll Free No: 1800 419 1990 (8AM - 8PM) for further assistance.
GKB Opticals is definitely implementing cautious steps for sanitization of its stores as well as its office buildings, in accordance with the standards as laid down by the medical fraternity:
1) We are following adequate safety measures for our stores which have been kept open in the current situation. Before entering any such store, the customers are routed through temperature check and then provided with hand sanitizer to sanitize their hands.
2) No one will be allowed inside our stores without wearing a mask.
3) We would also like to highlight that all our devices and equipment are frequently sanitized at regular intervals in a day, and definitely after every use.
4) All our products, specifically frames and sunglasses, are sterilized before and after each use and repeatedly throughout the day.
5) Further, we have kept plenty of sanitizers, disinfectants and tissues available at our stores for the customers’ ease.
6) All our employees and optometrists are well informed about the precautionary guidelines associated with COVID-19 and they are strictly abiding by the same by always wearing masks and gloves, and maintaining social distancing among themselves as well as between the customers inside the premises of our stores.
GKB Opticals is stringently following the precautionary measures associated with COVID-19 as issued by the medical board. All our optical products/ glasses/ frames are sterilized before and after each use and frequently throughout the day at regular intervals. Also, we are cleaning and sanitizing our optical goods, table tops, EDC machine, floor, POP products with anti-bacterial solution after each and every customer’s entrance within the premises of our stores.
The return policy of ‘GKB Opticals’ will remain as is. Only frames and sunglasses (in totally unused condition) can be exchanged within seven (07) days from the date of purchase with all the accessories. For any additional query, you may reach out to us at our Toll Free No: 1800 419 1990 (8AM - 8PM).
Certainly, yes. You will get a soft copy of the prescription from GKB Opticals, provided you got your eyes tested at our store.
Keeping the current lockdown situation in view due to Corona Virus, GKB Opticals is strictly observing the safety measures as announced by the Central, State and applicable local authorities. Hence, getting orders delivered to our customers is possible in certain cases and within safe zone only. In this context, request you to call us at our Toll Free No: 1800 419 1990 (8AM - 8PM).
Yes, of course. You will be issued a receipt copy against a purchase from our store.
In order to combat the spread of COVID-19 and for the purpose of strictly observing the precautionary safety measures as declared by the government authorities, eye testing inside our store premises is kept on hold for the time being.
Understanding the customers’ needs and in our attempt to cater uninterrupted services to you as far as possible, we have decided to keep few of our stores open. To know about the operational stores located near you or for any query in this reference, you may contact us at:
Toll Free No: 1800 419 1990 (8AM - 8PM)
Customer Care No: 9038011362 (9:30AM - 6PM on working days)
Email: support@gkboptical.com or feedback@gkblens.com
Considering the ongoing epidemic situation prevalent in our country, GKB Opticals has kept online selling of progressive lenses on hold for the time being. However, reading glasses and single vision lenses are available for online purchase.
It has always been the endeavor of GKB Opticals to get our customers’ orders delivered on time. Thus, our concerned departments are trying their best to facilitate the same within safe zone only. However, deliveries might still get delayed due to the present lockdown situation.
GKB Opticals has a separate department dealing with ‘safety glasses’. This type of eyewear is relevant in industrial sectors, particularly in factories. The same is even utilized by professional doctors to a certain extent. Safety glasses are being used throughout the year and for commercial purposes only. It is unadvisable for personal usage.
GKB Opticals has a special category of lenses, i.e. "Pro tech lenses” Designed for preventing harmful blue rays from entering the eye. We advise you to use our blue cut lenses, in order to protect your eyes from harmful ultra-violet rays generated from digital electronic equipment. This can help you to avoid straining your eyes during the lockdown period.
This is a very commonly asked question and knowing the correct method, increases the longevity of your glasses. You may clean your glasses using normal soap under running water.
We completely understand the difficulties prevalent in the current epidemic situation. Therefore, we will certainly extend the warranty period by thirty (30) days effective from the date on which lockdown gets over.
We definitely realize the problems predominant in the current lockdown situation. Thus, we assure you to extend the credit note by thirty (30) days from the date on which lockdown gets called off. However, request you to share the number mentioned on your credit note with us at feedback@gkblens.com.
We are completely aware of the troublesome situation spread across India due to COVID-19. Hence, please mail your OCI No. and receipt details to us at feedback@gkblens.com. Thereafter, we will revert with our feedback.
GKB Opticals genuinely cares for your eyes. Consequently, we aim at providing our customers with uninterrupted services as far as possible and meet their requirements. Amidst this lockdown situation, you may feel free to approach us for any other question at:
Toll Free No: 1800 419 1990 (8AM - 8PM)
Customer Care No: 9038011362 (9:30AM - 6PM on working days)
Email: support@gkboptical.com or feedback@gkblens.com