Question 1

Are all the GKB Opticals products available online?

Accepted Answer

Yes. We offer a wide range of premium eyeglasses, designer sunglasses, and contact lenses for men, women & kids via our online store.

Question 2

How can I place an order on GKB Opticals' website?

Accepted Answer

Visit www.gkboptical.com, browse our eyewear collection, select frames or lenses, add to cart, and complete checkout.

Question 3

Can I upload my prescription online?

Accepted Answer

Yes. During checkout, you can upload a valid prescription issued by your eye care professional.

Question 4

What happens if I enter the wrong prescription?

Accepted Answer

Customers are responsible for ensuring prescription accuracy. GKB Opticals is not responsible for incorrect information submitted by customers.

Question 5

Can I order progressive lenses online?

Accepted Answer

Yes. Optical specialists may contact you to verify details before processing.

Question 6

What if I cannot adapt to my new progressive lenses?

Accepted Answer

Please contact customer care to determine eligibility under GKB's lens adaptation support programme.

Question 7

Can I collect my order from a GKB store?

Accepted Answer

Store pickup may be available depending on stock and location.

Question 8

Can I visit a GKB store for frame adjustments after purchasing online?

Accepted Answer

Yes, visit any GKB store with your invoice for fitting and adjustments.

Question 9

Can I customize my lens tint?

Accepted Answer

Yes. Selected frames support fashion, gradient and photochromic tint options.

Question 10

Will the tint colour look exactly the same as shown online?

Accepted Answer

Minor variations may occur based on screen settings, material and prescription.

Question 11

Are all products sold by GKB Opticals authentic?

Accepted Answer

All products are sourced from authorised manufacturers, distributors or brand partners and are guaranteed authentic.

Question 12

Can I track my order status?

Accepted Answer

Yes. Once your order is shipped, you will receive tracking details via email or SMS.

Question 13

What payment methods do you accept?

Accepted Answer

We accept major credit cards, debit cards, UPI, net banking, and other secure online payment options.

Question 14

How long does delivery take?

Accepted Answer

Delivery timelines depend on your location and prescription requirements. Standard delivery usually takes a few working days.

Question 15

Is my personal information safe when ordering online?

Accepted Answer

Yes. We use secure payment gateways and data protection protocols to ensure safe transactions.

Question 16

Are all promotional offers online only?

Accepted Answer

Our promotional offers for gift cards are available at stores only. However, discounts on frames and glasses are available both online and in-store.

Question 17

Does GKB Opticals provide eye testing services?

Accepted Answer

Yes, we provide comprehensive eye examinations conducted by trained and experienced optometrists at our stores.

Question 18

Do I need an appointment for an eye test?

Accepted Answer

Walk-ins are welcome, though appointments are recommended.

Question 19

How long does an eye examination take?

Accepted Answer

Typically 20–40 minutes depending on individual requirements.

Question 20

Does GKB offer after sales service?

Accepted Answer

Yes, you can visit any GKB store with your original invoice for assistance with adjustments, fittings, and warranty support.

Question 21

What is the process to exchange a frame online for a higher-priced model?

Accepted Answer

You may exchange for a same or higher-priced frame; however, if you select a lower-priced frame, the difference will not be refunded.

Question 22

What is your warranty policy?

Accepted Answer

All frames and sunglasses are covered for manufacturing defects only. Scratches or breakages are not included. Warranty starts from the invoice date. Just bring your original invoice to any GKB Opticals store for service.

Question 23

Can I return contact lenses?

Accepted Answer

Opened contact lens boxes cannot be returned or exchanged unless defective.

Question 24

Can I order contact lenses without a prescription?

Accepted Answer

We recommend purchasing contact lenses based on a valid prescription.

Question 25

Are prescription lenses refundable?

Accepted Answer

Prescription lenses are generally non-refundable unless there is a manufacturing defect or an error in lens power.

Question 26

Is there a time limit for exchanges?

Accepted Answer

Yes. Exchanges must be requested within the specified period from purchase date. Check your invoice or contact support.

Question 27

How can I contact customer service for any issues?

Accepted Answer

You can call 1800 419 1990 or email support@gkboptical.com for assistance.

Question 28

What are your customer support timings?

Accepted Answer

Our customer support team is available from 10 am to 6 pm.

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